Support

Support and Contact

For questions, problems or feedback on a scan, write to us by email.

support@kristmanntechnologies.de

We typically respond within 48 hours.

Before you email

How It Works

The three-step scan-to-3D flow, Object Capture, and answers to common questions.

Features

What LiDAR Room Scanner can capture, edit and export, and which devices it supports.

Pricing

What Free includes, what Pro unlocks, and how billing works through the App Store.

Quick answers

Which devices does LiDAR Room Scanner support?
The app installs on any iPhone or iPad with iOS or iPadOS 18 or later. Room scanning needs Apple's LiDAR sensor: iPhone 12 Pro or Pro Max or any newer Pro model, or iPad Pro from 2020 on. Object Capture needs the same iPhone models or an iPad Pro from 2021 on. Building Studio, the floor plan editor and the library work on every supported device.
Where are my scans stored?
Everything is processed and stored on your device. Scans only leave your iPhone or iPad when you export or share them. There is no account, no cloud sync and no server backend.
What can I export?
Room scans export as USDZ and raw RoomPlan JSON, and floor plans export as DXF for CAD, plus PDF, SVG, PNG and CSV. Object Capture models export as textured USDZ. USDZ and RoomPlan JSON are free; previewing a floor plan export is free too, and sharing it requires Pro.
How do I manage or cancel a subscription?
Subscriptions are billed by Apple. Manage or cancel anytime from your App Store account settings — you keep Pro access until the end of the current billing period.

Operator & legal contact

LiDAR Room Scanner is operated by Kristmann Technologies (sole proprietor: Claudius Kristmann).

Kristmann Technologies
Michael-Ludwig-Rohrer-Straße 1/1
76437 Rastatt, Germany

For product help, email support@kristmanntechnologies.de. See our Privacy Policy and Terms of Use for full legal details.